Refund policy
QVL Return & Refund Policy
We want you to be satisfied with your purchase. If there is an issue with your order, please contact us within 30 days of delivery to request assistance.
Returns
To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging. Proof of purchase may be required.
Please contact us before returning any product. Do not send products back to the address shown on the shipping package without receiving return instructions from us first. Returns sent without authorization may not be accepted.
Customers are generally responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible. We may request photos or other information so we can evaluate the issue.
If approved, we will work with you to provide an appropriate resolution, which may include a replacement or refund.
Non-returnable items
Certain items may not be eligible for return for health, hygiene, safety, or other reasons. Items that have been used, damaged after delivery, or returned without authorization may also be ineligible.
Refunds
Once an approved return has been received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to process and post the refund.
Original shipping charges are generally non-refundable unless required by law or the refund results from an error on our part.
Order cancellations
Orders begin processing shortly after they are placed. We cannot guarantee that an order can be changed or canceled after submission. Contact us as soon as possible if you need assistance with an order.
Contact us
For questions about a return or refund, please contact QVL through our store's Contact page.