Shipping policy

QVL Shipping Policy

QVL works with fulfillment partners to ship products directly to our customers.

Shipping rates

Standard shipping within the United States is $7.99. Orders of $60 or more qualify for free standard shipping.

Estimated delivery

Standard delivery is generally estimated at 7–15 business days. This is an estimate, not a guaranteed delivery date. Processing times, carrier delays, holidays, weather, customs, destination, and other circumstances outside our control may affect delivery.

Order processing

Orders may require processing before shipment. Once tracking information becomes available, it may take additional time for the carrier's tracking system to update.

Multiple packages

Products in the same order may be fulfilled from different locations or fulfillment partners. As a result, an order containing multiple products may arrive in separate packages and at different times. You will not be charged additional shipping solely because we split an order into multiple shipments.

Tracking

When tracking information is available, it will be provided using the contact information associated with your order.

Incorrect addresses

Customers are responsible for providing complete and accurate shipping information. If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed once fulfillment has begun.

Lost, delayed, or damaged shipments

If your order appears significantly delayed, arrives damaged, or tracking indicates delivery but you cannot locate the package, contact QVL through our Contact page so we can investigate the issue.

International shipping

QVL currently ships only to destinations made available at checkout. If your location is not available during checkout, we are unable to ship there at this time.

Questions

For questions regarding an order or shipment, please contact QVL through our store's Contact page.